Shipping Policy

How We Ship

Good To Go Gear® products are produced and shipped directly from our manufacturing partner's facility to your door, worldwide.

Processing Times

Ready-to-ship items (in-stock hats, hoodies, tees, tracksuits)
Produced to order and dispatched from the factory within 1–3 business days of payment confirmation.

Custom and made-to-order items (Design Your Own Hat, custom embroidery/branding, bulk team or business orders)
Produced specifically for you once your order and design are confirmed. Please allow 1–2 weeks for production before dispatch.

Bulk orders (20+ units) may take longer. You'll be given an estimated production timeframe before your order is confirmed.

Delivery Times

Once dispatched from the factory, estimated delivery time is 7–10 business days, depending on the size of your order.

Larger or bulk orders may take longer to prepare and ship. These are estimates only and can be affected by customs processing, peak periods, or events outside our control.

Customs, Duties and Taxes

Because your order ships directly from our factory, international orders may be subject to import duties, taxes, or customs fees charged by your country upon arrival.

These charges are determined by your local customs authority, are the responsibility of the customer, and are not included in your order total or shipping cost.

Currency and Pricing

Prices are shown and charged in AUD, USD, or GBP depending on your selected region/currency.

The currency you'll be billed in is displayed at checkout before payment.

Order Tracking

Once your order is dispatched from the factory, you'll receive a confirmation email with tracking information.

Please allow up to 48 hours for tracking updates after dispatch due to international transit processing.

Delays and Issues

Delivery estimates are not guaranteed.

GTG is not liable for delays caused by shipping carriers, customs processing, natural events, or other circumstances beyond our control.

If your order hasn't arrived within the estimated timeframe or arrives damaged, contact us at:

Email: sales@goodtogogear.com.au

Please include your order number.

Incorrect Address

Please double-check your shipping address at checkout.

Because orders are produced and dispatched directly from the factory, address changes can only be made before your order enters production.

If you notice an error, contact us immediately at:

Email: sales@goodtogogear.com.au

Questions

For any shipping questions, contact:

Email: sales@goodtogogear.com.au

Phone: +61 416 134 764